Skip to main content Skip to Footer

Insights

Featured Insights: Into the New Featured Insights: Into the New

Artificial Intelligence
Blockchain
Competitive Agility
Cyber Resilient Business
Future Workforce
Industry X.0
Internet of Things
Living Business

Businesses

Strategy
- Strategy Home
Consulting
Digital
Technology
Operations

Industries

Automotive
Banking
Capital Markets
Chemicals
Communications and Media
Consumer Goods and Services
Energy
Health
High Tech
Industrial Equipment
Insurance
Life Sciences
Natural Resources
Public Service
Retail
Software and Platforms
Travel
US Federal Government
Utilities

Careers

Careers Home Careers Home

Join Us
Businesses

About Accenture

About Accenture Home About Accenture Home

Corporate Citizenship
Inclusion & Diversity
Investor Relations
Leadership
Newsroom

NAN

Click the menu icon to display the main navigation.

Type anywhere at any time to use our smart search tool.

recent search term
careers
job application
open positions
benefits

STRATEGY CONSULTING DIGITAL TECHNOLOGY OPERATIONS INDUSTRIES TRENDING NOW CAREERS

About Accenture Corporate Citizenship Inclusion and Diversity Investor Relations Leadership Newsroom

Consulting Home
Technology Consulting

Digital Home
Accenture Applied Intelligence
Accenture Interactive
Industry X.0

Technology Home
Accenture Labs
Application Services
Artificial Intelligence
Cloud

Microsoft
Oracle
SAP
Delivery

Operations Home
Business Process Services
Journey to Cloud

Automotive and Industrial
Banking
Capital Markets
Chemicals
Communications and Media
Consumer Goods and Services
Energy
Health

High Tech
Life Sciences
Natural Resources
Public Service
Retail
Software and Platforms
Travel
Utilities

Artificial Intelligence
Blockchain
Cloud
Internet of Things
Security

Careers Home
Accenture Strategy
Accenture Consulting
Accenture Digital
Accenture Technology
Accenture Operations
Accenture Security
Corporate Functions

Culture and values
Training and development
The employee experience
Students and Graduates
Experienced hire
Search and apply
US Workforce Demographics
Inclusion & Diversity

Scroll Swipe

BLOG

Accenture
Utilities
Blog

Sharing real-world insights and opinions to help reimagine the future utility for the digital era

Prev. Post

BLOG MAIN PAGE

November 29, 2017

Turning consumer touchpoints into trustpoints

By: Mark Sherwin

Mark Sherwin, managing director, Accenture Interactive, discusses the importance of understanding the energy customer journey and how to use insights to transform relationships from transactional to relational.

DOWNLOAD THE TRANSCRIPT [PDF]

Prev. Post

BLOG MAIN PAGE

{"GetBlogPosts-return":{"author-list": [{"Name":"Mark Sherwin","Short_Description":"Managing Director, Accenture Digital","Long_Description":"Mark leads Accenture's Interactive's Real-time Marketing and Customer Services practices in the United Kingdom. He works with telecommunications and utilities companies to help transform the way businesses market to their customers and to enable delightful and cost-effective customer service solutions. Both these capabilities increasingly leverage service design, omni-channel interactivity, predictive analytics, artificial intelligence and personalization to drive success. ","Url_Bio":"","Url_Image":"//www.accenture.com/t20160725T214426Z__w__/us-en/_acnmedia/Accenture/Conversion-Assets/Blogs/Images/14/Accenture-Mark-Sherwin.png","Social_Linked_In":"https://www.linkedin.com/in/markdsherwin","Social_Twitter":"https://twitter.com/intent/user?screen_name=@MarkDSherwin","Social_Email":"mailto:","AuthorId":"{C53DE7F7-DF93-4BE0-83F4-4AF58BC3A5F6}"}], "tag-list": [{"Url":"/us-en/blogs/blogs-utilities-default?blogTag={B2CF339A-C375-4A62-B204-D6414A5907F3}&author=c53de7f7-df93-4be0-83f4-4af58bc3a5f6","Tag":"Energy retail","TagId":"{B2CF339A-C375-4A62-B204-D6414A5907F3}"},{"Url":"/us-en/blogs/blogs-utilities-default?blogTag={F2FAC1CF-4BE6-4FED-90D4-8472658E9EFD}&author=c53de7f7-df93-4be0-83f4-4af58bc3a5f6","Tag":"New Energy Consumer","TagId":"{F2FAC1CF-4BE6-4FED-90D4-8472658E9EFD}"}],"recentpost-list": [{"PostTitle":"Combating hourglass competition in energy retail","PostUrl":"/us-en/blogs/blogs-combating-hourglass-competition-energy-retail"},{"PostTitle":"Turning consumer touchpoints into trustpoints","PostUrl":"/us-en/blogs/blogs-turning-consumer-touchpoints-trustpoints"}], "year-published-list": [{"year":"2019"},{"year":"2018"},{"year":"2017"},{"year":"2016"},{"year":"2015"}], "blog-archive-link": ""}}

Popular Tags

New starts now

Receive job alerts, latest news and insider tips tailored to your preferences. See what exciting and rewarding opportunities await. Sign up below.

Already applied to a job?

If you have applied for a position in a location other than India, Philippines, Bangladesh and Sri Lanka and would like to access your existing job application, please click here.

Sign in with e-mail and password

Validation summary

Invalid username / password

There is already a separate, active Accenture Careers account with the same email address as your LinkedIn account email address. Please try logging in with your registered email address and password. You can then update your LinkedIn sign-in connection through the Edit Profile section.

There is already a separate, active account tied to your LinkedIn profile. Please continue registration for this program without your LinkedIn profile or use a different LinkedIn account or email address.

Are you sure you want to disconnect with account?

BLOG

Popular Tags

More blogs on this topic

Archive

New Energy Consumer: New paths to agility

Energy retail and customer services

Reimagining the future utility

New starts now

Already applied to a job?

Sign in with e-mail and password