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November 30, 2017
Dreamforce 2017: Trailblazing the way to a better patient experience
By: Matt Farrell

Over the course of four days in beautiful San Francisco, California, Salesforce’s Dreamforce conference highlighted a new wave of technology and innovation that is radically changing the healthcare ecosystem.

Featuring guest appearances by Michelle Obama, Susan Wojcicki and Ashton Kutcher, the high-octane week had over 170,000 attendees and was filled with industry leaders focused on driving better outcomes and improving the patient experience. With more than 250 health and life sciences breakout sessions and keynotes, payers, providers and manufacturers joined together to celebrate how digital technologies are paving the way for success and breakthrough science for patients and the industry.

On day two of the conference, we announced our latest solution from the Intelligent Patient Platform, the Patient Experience Manager. This solution speaks to the ongoing commitment life sciences companies are making to enhance the patient journey and provide the best outcomes possible for patients.

As the Dreamforce Experience Sponsor, we were able to host executives from client organizations in the most innovative and exclusive spot on the Dreamforce Campus: The Accenture Innovation Experience. These immersive, wall-to-wall video presentations highlighted our latest offerings in both patient services and research. We were also honored to join Boston Scientific, Lash Group, Merck Millipore and Shire onstage at breakout sessions covering topics including CRM growth and retention, delivering an improved experience with Lightning and accelerating research and development on the Salesforce platform.

Some additional highlights include:

The first annual Lightning Bolt Awards garnered Accenture the Best Bolt Award for Healthcare!


Boston Scientific sharing their experience of reaching outstanding Lightning and Salesforce1 adoption by all their sales users across divisions.

Boston Scientific sharing their experience of reaching outstanding Lightning and Salesforce1 adoption by all their sales users across divisions.


Life Sicence Kiosks

Our Health & Life Sciences kiosks on the Dreamforce Campus gave attendees the opportunity to ask questions and view our solutions and demos during breaks between sessions.


Life Sicences Kiosks

I once again left Dreamforce inspired by the growing number of new entrants and innovators in our industry. As we seek a new path forward, patients are seeking a personalized experience from every touchpoint along their journey. It is important for companies to acknowledge this need and develop new products and services that extend beyond their own financial gain and focus on the main task at hand – delivering improved patient care.

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