An alliance between humans and machines will usher in a new era of work and drive competitive advantage. The full promise of artificial intelligence (AI) depends on humans and machines working together to develop differentiated customer experiences and to create entirely new products, services and markets. That is the real opportunity of AI.
Are you ready to embrace the changes and build the skills you need to succeed in the workforce of the future?
Roles are being redefined. The workforce is shifting to new business models and scaling up “new skilling” to harness intelligent technologies.
Are business leaders and workers ready to take on human-machine collaboration of such sophistication and at a large scale? To find out, Accenture Research spoke with more than 1,200 CEOs and top executives working with AI. We also surveyed more than 14,000 workers spanning four generations and representing all skill levels. The research covered 12 industries and 11 economies and included interviews with people working with AI in their daily work. Among the findings, Accenture’s Reworking the Revolution study reveals that:
74% of executives say they plan to use AI to automate tasks to a large or very large extent in the next three years.
Almost all (97%) intend to use AI to enhance worker capabilities.
Just over 50% of all employers acknowledge that getting human-machine collaboration right is critical to achieving their goals.
So, what does all this mean for you and the organizations you work for, today and into the future? It means the nature of work is being reimagined.
Business leaders envision creating new sources of value by enabling people to collaborate with intelligent machines. AI will elevate people’s capabilities as workers help intelligent machines to learn and improve. To succeed, our research points to three key actions:
Reimagine work from workforce planning to work planning. The most significant impact of AI won’t be on the number of jobs, but rather on job content. AI is elevating workers to add more value.
Pivot the workforce to areas that create new forms of value. As people do less repetitive work and instead participate in a series of project teams, they must be given more autonomy and decision-making power. In an increasingly digital workplace, empathy, creativity, listening and inclusion — all uniquely human attributes — are needed now more than ever.
Scale up “new skilling” to work with intelligent machines. Cater to various skill levels, with a balance between technical, judgment and social skills—and, of course, go digital with training. In its efforts to rapidly pivot over 160,000 of its employees to be conversant in new IT skills and more than 100,000 to be job ready in less than two years, Accenture developed a “new skilling” framework to guide its ambition based on a progression of skills from awareness to expert, while relying on a suite of innovative learning methods grounded in neuroscience research.
Are you ready to join the workforce of the future? Find an opportunity with Accenture today.
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