In today’s hypercompetitive world, organizations find themselves looking for every opportunity to improve their performance. From adopting advanced manufacturing techniques to streamlining the supply chain, organizations have shown their willingness to rethink their core operations to gain competitive advantage. One area that has delivered substantial performance improvements is the adoption of shared services centers (SSCs). However, the adoption of an SSC brings with it a unique set of questions and concerns.
You are the chief executive officer (CEO) of a multinational media company that has acquired and merged with six other media firms. You are now faced with the task of consolidating operations across four continents, six different time zones, and three different languages. Given this context, the most important question you need to ask yourself and your leadership team is if you need an SSC. There are only two big drivers to making this decision, the foremost of which is cost savings. You, with the other members of leadership, will want to know if an SSC will quantifiably improve your financial performance. You also want to know if there are any consolidations you can make that will at once minimize the managerial burden but at the same time save on cost, in turn improving your revenue.
If the answers to these questions are in the affirmative, the next driver that you will need to consider is if consolidating operations into an SSC will also help you improve processes and design. Saving cost but compromising on quality is not an option for you. Your organization needs to maintain viability in a competitive market. Your organization is customer-centric, so you need to ensure that you not only implement the SSC strategy smoothly but also continue to monitor performance so that your organization can continue to improve.
You need to also deliberate with your leadership team as to what SSC strategy best suits your unique situation. If there is no strategy that seems viable, then should you consider outsourcing to a vendor whose capabilities you can leverage?
Is an SSC the way to go? How would you go about implementing one if it were? The Accenture Academy courses The Need for a Shared Services Center (SSC), Impact of Shared Services Centers (SSCs) on People and Processes, Impact of Technology on a Shared Services Center (SSC) Strategy, Optimal Implementation Plans for a Shared Services Center (SSC), and Key Performance Indicators (KPIs) for a Shared Services Center (SSC) can help you identify if this is a strategy that will help your organization compete in the market and improve its performance.
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