October 04, 2018
Why continuous learning is critical for corporate success
By: Sanjeev Vohra

Rapid changes in business demands and advancements in technology have completely changed how we learn, what we learn, and the pace at which we learn. We no longer have the luxury of basking in one time learning or remaining an expert in one area. Business and technology imperatives demand that we unlearn, relearn, apply and innovate quickly on a continuous basis. So, new business imperatives have us exploring newer, more efficient options. The duration from when we examine a problem to finding a solution to executing it is constantly being challenged—shorter and faster is the ask from business teams. So, what does this mean to the enterprise workforce?

Adaptive learning platform
Businesses need to ensure that they provide a continuous, collaborative, highly flexible and personalized learning environment to their employees. This means, serving easily accessible bite-sized content for today’s learner. This is precisely what we’ve done at Accenture in the past two years.

Accenture is a complex organization with about 450,000 employees spread across more than 120 countries serving businesses in more than 40 industries. Given the technology and learning trends, we wanted to reskill our workforce and transform our learning culture. Our Future Talent Platform, a software-as-a-service (SaaS) learning framework, has enabled more than 165,000 of our people to ‘rotate to the NEW’—that is, become conversant in New IT technologies and methodologies. The program also has a built-in option for those aspiring to acquire deep expertise in a new area with the aim of being able to take on more challenging roles.

Our experience is based on the 70-20-10 learning model, which facilitates learning at one’s pace and convenience. This 70 percent in our learning model is facilitated through learning boards, which bring the best of curated content (in video and other formats) from Accenture and third-party sources. Of the remaining, 20 percent of learning happens through peer groups and communities, while 10 percent occurs through formal trainings and certification programs. (Figure 1)

Learning culture, a must for business growth
The dynamic business environment is compelling businesses to transform their organization from the ground up. A business can only grow as fast as its people—that is, it can set ambitious targets and stand head and shoulders above competitors only when its people embrace the learning culture it provides. Being willing to change course anytime is the flexibility demanded of business and its people—this combination will define winners from losers.

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