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February 23, 2018
Robotics Process Automation (RPA): The future of work
By: Craig Simpkins

As the new CEO of a multinational organization, you must improve the company’s competitive advantage. During your initial few days, you discover multiple iterations of enterprise resource planning (ERP) systems, fragmented and decentralized functional processes, inefficient supply chain management that causes product delays, and substandard customer service. How can you address these challenges?

In the information technology (IT) industry, some business processes are transactional and clerical in nature without being smart and integrated, so they are very time- and labor-intensive. Robotics process automation (RPA) is a technology used to automate high-volume, repetitive transactions, providing companies with analytics that can help to streamline and optimize processes while allowing their employees to focus on staying ahead in the market.


  • Provides a cost-effective model that includes integrating and centralizing data from ERP and disparate business systems.

  • Automates data entry and transactional processes.

  • Provides real-time analytics that enable an organization to make changes to resolve problems from people, process, or technology perspectives.

Challenges with back-office or operational functions—such as billing, issuing purchase orders, processing supplier invoices, collecting on past-due accounts, processing journal entries, reconciling accounts, forecasting, or providing customer service—can be addressed by RPA because it enables you to centralize and optimize such processes. RPA also allows you to analyze real-time data to anticipate changes in your business model to ensure that performance aligns with the strategic direction of your organization.

However, implementing RPA can be expensive, and you must therefore consider its implementation carefully. RPA’s success is contingent on collaborating with your cross-functional business partners within the organization and on assessing the appropriate processes for automation by the technology.

How prepared are you to implement RPA in your organization? The Accenture Academy courses Benefits of Robotic Process Automation (RPA), Process for Evaluating Robotic Process Automation (RPA), Robotic Process Automation (RPA) Implementation Strategies, and Analytics in Robotic Process Automation (RPA) provide details on the challenges and benefits of implementing RPA, evaluating its feasibility, implementing RPA using a structured approach, and measuring the efficiency and effectiveness of processes using RPA.

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