In every industry, from utilities to health care, companies are reinventing to become hyper-relevant—rewiring their workforce with a customer-first mindset.
They’re what we call Living Businesses, organizations that continuously adapt to evolving customer needs.
The way businesses stay relevant is to keep moving. And so must the workforce.
Becoming a fluid, agile organization requires people who can:
- Leverage smart, connected data
- Embrace new ideas, behaviors and technologies
- Make confident decisions at speed and at scale
Making the wise pivot
Meet Alex Gourlay, Co-COO of Walgreens Boots Alliance. To thrive amid a rapidly changing retail pharmacy market, he reinvented from the inside out. In the process, he disrupted the healthcare industry while retaining its best employees.
He created the first global pharmacy-led, health and wellbeing enterprise.
The transition to a “whole person, whole life” mindset didn’t happen overnight. And it meant a major shift for the company’s nearly 400,000 people, including their 40,000 pharmacists who work face to face with consumers every day, to ensure they have the information, tools and skills they need to drive the new company vision.
In the next episode of our “Pivot to the Future” podcast series, featuring will.i.am and Accenture’s Omar Abbosh, we take a deep dive into the Walgreens Boots Alliance, and how the company made a wise pivot during a time of massive disruption in the pharmaceutical industry.
Keeping skills hyper-relevant
Businesses are not the only ones making a wise pivot.
Nearly three-quarters (73%) of our Talent Connection community say that they’re willing to adopt new skills to stay up to date with the needs of companies as they pivot to the future.
They know what we know.
Ensuring skills are hyper-relevant to the needs of the world’s leading businesses is critical for future-proofing careers.
That’s why Accenture invested more than US$927 million in learning and professional development last fiscal year alone.
Through Accenture Connected Learning, our virtual campus of connected classrooms, our people can learn anytime, anywhere, with access to the cutting-edge professional content and world-class experts from inside and outside Accenture.
The future of careers
See what’s next for careers and five technologies you should embrace in the digital era.
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