Black Friday, Cyber Monday and seasonal festivities are exciting opportunities for businesses to increase their sales revenues. However, the days after these frantic customer-buying sprees present businesses with another important challenge, that of managing the increased volume of customer returns and associated costs of its reverse logistics activities.
Reverse logistics is an enigma for a business, as it can be seen as an enabler for revenue creation by sales and marketing, a problem for logisticians to solve, and an operational cost to administer from the financial community. The goal for reverse logistics operation is to be seen as an enabler of competitive advantage for your organization, not just a cost of doing business.
The increased emphasis of organizations striving to improve their customer experience will not go away. Combined with the ever increasing variety of routes to market, the growth of mass personalization for products and services, and the tendency to increase return time horizons, coupled with the need to grow topline performance, margins and enhanced value to investors, this emphasis will have consequences for the role of the reverse logistics operations.
An outstanding reverse logistics operation is an incredibly important aspect of a business’s supply chain, whichever industrial sector the business operates within. Whether your business is fashion, automotive, pharma or construction, reverse logistics will be a crucial factor of your supply chain operation.
How would a reverse logistics operation in your organization create value? Does it add more value to retain the reverse logistics operation in-house or to outsource it? The Accenture Academy courses A Functional Perspective on Reverse Logistics, Reverse Logistics and Financial Performance, The Reverse Logistics Ecosystem, and Data Analytics and Reverse Logistics will help you understand the significant contribution that your reverse logistics operation will have on the financial performance of your organization.
About Accenture Academy
Accenture Academy offers proven, cost-effective learning solutions for a more versatile workforce and a more agile organization. We provide a flexible learning approach that helps your people be more versatile and your entire organization be more agile in the marketplace. Curriculum includes Supply Chain Management, Finance, Procurement, Analytics, Leadership & Management and Specialty Skills.