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March 20, 2018
Putting AI to work in energy retail
By: Wytse Kaastra

Artificial intelligence is poised for a breakthrough in energy retail. While already embedded in the back office with robotics process automation, the next big wave will come from AI in the front office. With AI, energy retailers will have the opportunity to offer a more engaged experience for consumers, with cost benefits to both customers and the business. Accenture managing director, Wytse Kaastra explains how.



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