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ACCENTURE FEDERAL SERVICES


July 30, 2019
Preparing the federal workforce for AI
By: Kristen Vaughan

Workers see AI’s potential, eager for more leadership and development

Chief Human Capital Officers (CHCO) and other government HR leaders are faced with a herculean task of transforming the federal workforce. On the one hand, the current workforce is aging, poised for retirement and next-generation talent is scarce due to a lack of sufficient hiring. At the same time, the nature of work is changing dramatically, driven by the emergence of the gig economy and growing use of automation.

Artificial Intelligence (AI) has a unique role to play in this transition. Within Accenture, we are focused on AI’s ability to both automate and augment daily tasks. If implemented strategically, AI will provide workers with both the opportunity and insight to take on bigger challenges. As Margaret Weichert, OMB’s deputy director for management, recently noted, empowering the workforce is critical to retention. At the same time, AI can help codify existing best practices and tribal knowledge, helping to ensure a smooth transition to a next-generation workforce.

At the FCW Workshop: Preparing Your Agency for AI and Automation, we had the opportunity to share our perspective alongside a number of government leaders, including GAO’s Dr. Timothy Persons, Ranjeev Mittu of the Naval Research Lab, DHS’ Dr. Justin Li and Robyn Rees with the National Science Foundation. Speaking for Accenture was Michael Gavin, one of our leading strategists for human capital transformation in the federal government.

In his presentation, Michael drew upon our recent research – AI & the Federal Workforce: No Training Required? – to make the case that federal workers are ready, willing and eager to embrace AI. For example, 78 percent are confident that their technical skills and abilities make them an attractive worker in the ‘government of the future.’ The challenge? Federal leaders haven’t communicated clearly enough how they fit within these new operating models. Here’s what else Michael had to say:

DOWNLOAD THE FULL ARTICLE [PDF]


DOWNLOAD THE FULL ARTICLE [PDF]

Interested in learning more? Michael’s full presentation is available on YouTube with a written Federal Computer Week synopsis – Artificial Intelligence: A Field of Dreams – available for download as well. And please review our full research report – AI & the Federal Workforce: No Training Required? 

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