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January 15, 2018
A perfect marriage: Robotic process automation and digital identity management
By: Rex Thexton

One of the many challenges that comes with innovation is managing a slew of applications and systems that come part and parcel with new lines of business. It’s not at all uncommon for large enterprises to now have hundreds, even thousands, of business applications. Oftentimes, businesses will initially integrate only their high-impact applications with their existing identity and access management (IAM) systems. That’s not surprising, considering that integration can cost as much as $100,000 per application. But the real kicker is a huge surge in manual work. Why? For those applications that are not integrated, the IAM system notifies human agents when any user accounts must be created, changed or deleted. Some enterprises dedicate as many as 600 human agents to this effort, adding more as new business applications are added.

There’s a better way. Enter robotic process automation (RPA).

Our clients have been telling us that they want to free their people from routine tasks and focus them instead on more valuable activities. Consider, for example, the amount of human hours a retailer uses to add and delete accounts for temporary staff required during the holiday season. The time, costs and potential for errors are all significant.

Knowing that RPA can handle such repetitive, rule-based tasks in mere seconds, we’ve integrated it into our IAM solution. In fact, we’re excited that this innovation was recently granted a patent by the U.S. government.

RPA IAM improves efficiency, reduces human errors, provides 24/7 operations and drives sustainable total cost of ownership for enterprises.

How much can the new approach save? We have a client that currently spends $9 million per year on IAM operations. Our robotic integration approach is estimated to save up to $4.5 million by the third year of implementation. It also can reduce average handling times by up to 40 percent.

No organization’s suite of business applications is static, especially for businesses that have committed to non-stop innovation. When faced with more applications to deploy and manage – and more user identities to control – enterprises can sidestep significant costs with RPA IAM.

Instead of managing user accounts, human agents can be put to far more valuable work, like tasks where human intervention is required.

Best of all, RPA IAM allows companies to focus on continuous innovation. It’s one of many ways that Accenture helps enterprises “rotate to the new” – smoothly and securely.

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