In our recent Technology Vision report, we investigate the five new digital technology trends anticipated to make the strongest impact in 2016. Topping the list is intelligent automation, the ability to use machines to automate how we live and work. In fact, machines and artiﬁcial intelligence will be the newest recruits to the workforce, bringing new skills to help people do new jobs.
Never one to shy away from being at the forefront of innovation, Accenture has taken the leap into the world of intelligent automation by utilizing Amelia, an artificial intelligence-powered virtual agent, to help our clients streamline their business processes. Amelia can help customers open bank accounts, review insurance policies and a number of other customer-service focused activities.
Amelia is unique because she can engage with customers using natural language. Because she doesn't simply match the patterns of words, she can truly understand what the customer means, and not just what they say. She has independent decision making capabilities and can learn new things through her interactions.
To learn more about what Amelia can do, check out this article from the International Business Times.
Interested in doing meaningful work that makes an impact? Visit our Careers page to see our open roles.