Don Grier
Don Grier
Managing Director, Health and Public Services and Accenture Technology
February 23, 2018

Learning to Lead by Listening to All Sides

Accenture has a culture that welcomes diversity and the merits of blending the best thoughts of team members through the art of listening and civil discourse. In this blog post, Don Grier, a military veteran and Managing Director in Accenture’s Health and Public Service and Technology practices, discusses how he applies the lessons he learned from Barbara Jordan, the first African American woman to serve in Congress from the state of Texas and a recipient of West Point’s Thayer Award.

Barbara Jordan

Photo by Meghan Lamberti.

Many of you who pass through Austin have seen the statue of the airport’s namesake, Barbara Jordan. I have a replica on my desk with the same image and her words: “My faith in the Constitution is whole, it is complete, it is total.” The statue captures the essence of Miss Jordan—a towering intellect, the epitome of integrity and a hero to Texans. She also encapsulated in one person both the power of diversity and the spark and spirit that binds us together.

There is no more meteoric rise in politics as the one accomplished by Barbara Jordan. She was the first African American woman to be elected to Congress in Texas. Later in life, she became disabled and was confined to a wheelchair. Instead of this being an obstacle, it allowed her to gain perspective on issues facing those with a disability. Miss Jordan’s diverse background and experiences provided her both an unmatched perspective on issues facing minority groups and a unique ability to bring disparate groups together. Her differences and how she articulated them brought people together instead of driving them apart.

She is known as one of the great orators in American history. In fact, the first time I came into contact with Miss Jordan was during speech class, a mandatory course at West Point. We were required to review a video of her speech along with those of John F. Kennedy, Martin Luther King and others to learn the art of persuasive argument.

What I noticed in her speech were three elements that define the art of civil discourse; it leveraged her unique experiences from disparate groups, and it made her an American icon.

  1. She understood all angles of an issue. In particular, she could articulate the opposing-view perspective often better than they could themselves.

  2. She would clarify where she agreed with their perspective to emphasize where there was common ground.

  3. Only then would she respectfully bring up where she differed from the group or person’s perspective with concise arguments based on her view of the facts.

I became very familiar with this approach, and I had the opportunity to practice it with her while attending graduate school. I had the profound privilege of attending two Ethics in Government classes with Professor Jordan, my favorite teacher of all time. The ethics that she taught help me each day as I strive to follow Accenture’s Core Value of Respect for the Individual.

We looked a bit like the odd couple, if you looked only at the surface. Newly departed from the military, I still sported a buzz cut and was thought to be conservative for the LBJ School at the University of Texas. I reveled in her class, the lessons she taught and the debates we had. Each week, she would give us 500 or more pages to read from a diverse set of opinions. We then would have class debate following Professor Jordan’s three lessons of civil debate quoted above. Unbeknownst to her, I often agreed with her but took the opposite line of argument just to match wits with her brilliant intellect and learn more.

I sometimes exasperated her because I had not yet learned her three rules of civil discourse to find commonalities. Professor Jordan was known to have a deep, sonorous voice—I called it the voice of God. On one occasion, when I was making one of my points a bit too spiritedly in the impossible effort to rattle her, she said, with a twinkle in her eye, “Don Grier, I am not sure I can take you three times a week in my class.”

The last vignette serves to show how Professor Jordan brought people together on common ground. Each year, the United States Military Academy at West Point awards the Sylvanus Thayer Award to the person that best epitomizes its motto: Duty, Honor, Country. It is usually given to a general or president, but in 1995, three months prior to her death, it was given to my hero and mentor, Barbara Jordan. She was an icon, and her integrity, dedication to service and ability to bring others together was honored by one of the most conservative institutions of our country. Her remarkable acceptance speech was fully inspirational.

To end, I try to live Miss Jordan’s rules of civil discourse each day as I work as a leader within Accenture.

  1. Know the other side’s view at least as well as they do.

  2. Seek first commonalities and build on them to establish a relationship.

  3. Then—and only then—civilly and with respect explain any differing viewpoints.

Learn more about Accenture careers and its core value of Respect for the Individual.

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Alina Caia • March 13, 2018

Such an inspirational article about a remarkable personality. The 3 rules can serve not just for the civil discourse, but also as the basis for initiating any business negotiation, as they reflect the common principles of business relationship: information, mutuality and perspective.

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