Kimberly Wolf
Kimberly Wolf, Senior Manager, Healthcare Technology Consulting, Austin, Texas
May 08, 2019

I’m Applying Innovation to Improve Healthcare


I tackle tough problems that have never been solved before.

Cloud is my thing.

While Accenture supports learning across the technology spectrum, you can’t know everything about everything. I always advise new joiners to choose their niche. For me, it’s cloud. And in the field of healthcare, it unlocks the door to so much that’s cool, new and exciting.

My clients are mainly health plan providers, who are notoriously perceived as slow adopters of technological innovation. I help them re-evaluate their business processes and technology, embrace new ways to deliver for patients and comply with strict industry regulations.

Better insight = better healthcare
Our clients want to get more insight from their data. And using new technologies like artificial intelligence will help them better serve their patients. Patients demand it. But you can’t deliver improvements without looking differently at your core technology.

That’s why cloud innovation is so important. Blockchain is a great example. It’s a powerful tool that can reveal healthcare spending patterns in ways that were previously not possible.

There also needs to be an exchange of data between health plan providers and doctors. And data security is vital. Cloud services provide the data encryption necessary for individual protection.

Pioneering uncharted methods
I grew up around healthcare—my father was a dentist. When I joined Accenture, I worked with great mentors who showed me the value of technology.

I put both sides of this experience together, working with a healthcare start-up. Taking my business and technology background with delivery skills, I learned how to steer developers to make innovative decisions. And it evolved from there. We were the first to put a healthcare claims engine into the cloud—something I’m very proud of.

Making a difference and impacting lives
There are two main reasons why I’ve spent 12 years in healthcare. First, I get to tackle tough problems that have never been solved before. Second, our work impacts millions of lives. Everyone is a patient at some point and, in the U.S., affected by our overall healthcare insurance system. We’re helping these corporations control costs so they can pass on the savings to patients.

For example, I worked on a technology implementation and software redesign for a client that specializes in Medicare Advantage. Our innovations to improve their services helped customer ratings rise from three-and-a-half stars to four-and-a-half, which not only improved member experience, but it had a direct impact on the bottom-line.

Different perspectives
Our teams are collaborative and diverse.

We try something and if it doesn’t work, we try something else. We’re only successful individually if we’re successful collectively. And that’s why I think it’s important to bring different ideas and perspectives on board. We can’t claim to be innovative if we do things the way we’ve always done them.

If you’re passionate about using technology to change lives, find your fit in Technology Consulting and the Health and Public Service industries.

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