ACCENTURE FEDERAL SERVICES


June 20, 2019
Federal AI adoption—Where is it headed?
By: Dominic Delmolino

Accenture Federal Services recently partnered with the Professional Services Council Foundation to assess the current state of federal AI. Our new report—Federal AI Adoption: Where It Stands, Where It Is Heading, and the Opportunities and Challenges Ahead—offers a wealth of insight on how federal agencies are hoping to take advantage of AI.

This report is timely, as federal leaders are ready to take Artificial Intelligence (AI) from the labs to the field. According to Accenture research, just 28 percent of these executives report having implemented AI within their agency at the beginning of the year. However, 53 percent say their agencies will be investing in the technology in 2019.

As detailed in this report, federal leaders have a strong sense for AI’s overall potential. And there is genuine excitement about the variety of use cases for federal agencies that are beginning to emerge. At the same time, there is also real pragmatism around some aspects of adoption, given the need to maintain trust with citizens and other stakeholders.

With something as new as AI, open dialogue and a collaborative approach can be invaluable for envisioning how to apply the technology within an organization. What we have learned is that AI has broad applicability throughout government with real solutions ready to make a real impact today.

Most federal agencies have amassed a wealth of data. AI can help unlock this value, transforming their operations to become more intelligent, more intuitive and more efficient. By doing so, they will position themselves to meet the great challenges of the 21st Century.

Whether you are just getting started or already underway, I encourage you to lead this journey. And please consider our report—Federal AI Adoption: Where It Stands, Where It Is Heading, and the Opportunities and Challenges Ahead—as a potential road map to follow.

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