Allison Horn
Global Head of Learning
September 21, 2018

Do you Have the Skills for the New World of Work?

It's learning. Just not as we know it.

Intelligent technologies will change the tasks that make up work. Do you have the new skills required to perform them?

Artificial intelligence and intelligent machines promise new efficiencies and growth opportunities for businesses.

So, how will this affect you?

The biggest effect of intelligent technologies will be a reconfiguration of positions, as tasks evolve and worker capabilities are augmented by machines. Accenture’s report, It’s Learning. Just Not As We Know It., published in collaboration with the G20 Young Entrepreneurs’ Alliance (G20 YEA), includes ground-breaking analysis that helps assess future workforce needs to prepare skilling strategies.

Roles will be redefined.
You might be wondering which jobs will prevail in the future. But the better question to ask is: How will roles be redefined?

Contrary to conventional wisdom, it’s not about technological skills. It’s about cultivating the full range of skills, from the creative to the complex cognitive capabilities that the future workforce will need.

Complex reasoning, creativity, socio-emotional intelligence and sensory perception are the skills that are rising in importance across almost every single work role, according to the report. And their importance is set to increase further with the adoption of intelligent technologies.

For a long time, many of these skills have been referred to as soft skills, but in today's world of work, we think of them more as power skills.

Role clusters offer a unique lens on evolving work patterns.
Accenture’s 10 role clusters are derived from the empirical clustering of work tasks that tend to be performed together and skillsets that tend to be utilized together. Therefore, workers within each role cluster will be impacted by intelligent technologies in similar ways.

Role clusters rising in importance include:

  1. Management & Leadership

  2. Empathy & Support

  3. Science & Engineering

  4. Analytical Subject-Matter Expertise

  5. Relational Subject-Matter Expertise

  6. Process & Analysis

  7. Physical Services

  8. Technical Equipment Maintenance

  9. Machine Operation & Maneuvering

  10. Physical Manual Labor


How can you—and companies—solve the skills gap? It can be accomplished in three steps:

  • Step One: Speed up experiential learning. The very skills that are growing in demand, according to our analysis (complex reasoning, critical thinking, creativity and socio-emotional intelligence) are the ones best acquired through experiential learning techniques. Experiential learning is an approach that engages people, using action, reflection, application, and performance support. Learn by doing.

  • Step Two: Shift the focus from institutions to individuals. Most of us recognize the value of a broad variety of skills across the workforce. But there needs to be a greater emphasis on broadening the variety of skills within each worker. Lifelong learning, both inside and outside companies, should encompass a broader range of skills, especially for roles that do not currently utilize much complex reasoning, creativity and socio-emotional intelligence skills.

  • Step Three: Empower vulnerable learners. Lifelong learning systems must be accessible to all to truly close the skills gap. These programs must be flexible enough to accommodate busy adults with many responsibilities at work and beyond.

Accenture is tackling skills challenges head-on. We’ve invested in large-scale skill building that leverages the latest advances in learning sciences, digital applications and experiential techniques to help our people develop diverse talents—combining creativity, analytical and digital skills.

In the communities where we work, we are extending apprenticeship programs to facilitate youth with on-the-job learning. And our Skills to Succeed program is on target to equip more than 3 million economically disadvantaged people with the skills they need to get a job or to build a business.

Be a lifelong learner to grow and advance in your career. Find an opportunity with Accenture today.

Copyright © 2018 Accenture. All rights reserved. Accenture, its logo, and High performance. Delivered. are trademarks of Accenture.





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