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The COVID-19 pandemic has changed the way we live and work, with far-reaching impact.

Responsible leadership has taken on an even deeper meaning, as our workforces and our customers find themselves in an unfamiliar, fast-moving global environment.

Leading with compassion and caring for our workforces and communities is more essential than ever.

As part of our COVID-19 thought leadership series, Managing the human and business impact of coronavirus, our report, Human Resilience: What your people need during COVID-19, provides 10 actions leaders can take to help their people address the now and prepare for the next.

Leaders who rise to this challenge will help their people develop human resilience—the ability to adapt and engage through difficult times.

Building a foundation of trust

Insights from Accenture workforce research spanning 15,600+ global workers in 10 countries and 15 industries highlights what workers need from leaders in three basic areas: physical, mental and relational.

These needs apply at all times, but they are magnified in crisis.

The ability for leaders to address people’s needs is the foundation of trust. While all these needs have equal importance, there is an order in which they make the biggest difference.

  1. Physical needs: First and foremost, people need to feel secure and safe.
  2. Mental needs: People need help building psychological resilience.
  3. Relational needs: People need to feel a sense of connection and belonging.

10 actions for leaders

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10 leadership steps

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Leading now to prepare for what’s next

If ever there was a time for organization leaders to show up as their very best human selves, it’s now.

In addition to the usual crisis management actions and planning, people are looking to leaders to guide with empathy, compassion and wisdom, now and into what’s next.

Be truly human, every day. Find your fit with Accenture.


Copyright © 2020 Accenture. All rights reserved. Accenture, its logo, and New Applied Now are trademarks of Accenture.


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