You are the process improvement manager for a department store chain, and your business goal is to develop a reverse logistics operation that enhances the customer experience and that is also efficient and effective.
To achieve this goal, you need to recognize the important roles that business analytics, information technology, and performance metrics can play in enhancing the management of your reverse logistics operations. You can obtain synergies by combining these three elements to capture data, process it into information, communicate information to decision makers, and establish performance metrics, which will enable you to make informed decisions that achieve your goals for your reverse logistics operations.
When adopting business analytics, you should identify the significant business issue that your business needs to resolve. A clearly defined aim with supporting objectives combined with a systematic approach enables you to communicate your aim and build consensus among stakeholders who are fundamental to the successful implementation of your project.
Capturing relevant reverse logistics data is the key to managing your returns operations and understanding the vital role that information technology can play as an enabler of data collection. Data is a critical factor, as without it, you have no information to help you make strategic choices. Pertinent and timely information enables you to make informed decisions regarding the management of your reverse logistics operations.
The combination of business analytics and information technology helps your business formulate reverse logistics performance metrics that are goal congruent and encourage behaviors that create value for your business. The significant issue facing your reverse logistics operation is that if you cannot measure it, you cannot manage it. Reverse logistics decisions that are data-driven provide information that helps you identify opportunities to improve customer experiences, reduce costs, enhance revenue, reduce inventory levels, and increase cash flow.
How well do you understand the roles that business analytics, information technology, and performance metrics play in enhancing the management of your business’s reverse logistics operations? The Accenture Academy courses The Incorporation of Business Analytics into Reverse Logistics, Technology Application for Reverse Logistics Performance, and Reverse Logistics Performance Measurement will help you understand the significant synergies that analytics, information technology, and performance metrics may have on managing your reverse logistics operation and help you discover more value for your business.
About Accenture Academy
Accenture Academy offers proven, cost-effective learning solutions for a more versatile workforce and a more agile organization. We provide a flexible learning approach that helps your people be more versatile and your entire organization be more agile in the marketplace. Curriculum includes Supply Chain Management, Finance, Procurement, Analytics, Leadership & Management and Specialty Skills.