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April 04, 2018
Five ways a cloud managed service provider drives enterprise innovation
By: Siki Giunta

More and more companies are moving portions of their IT estate to the public cloud.

Why? Companies usually cite some common reasons: to keep infrastructure costs low, gain greater elasticity and shift CapEx spending to OpEx.

But those benefits are just table stakes now. To drive business value faster, many companies need to leverage a managed service provider (MSP), which can not only migrate you to the public cloud, but then optimize performance and drive innovation and growth over time.

We’re proud at Accenture that we’ve achieved the highest and furthest overall position for our "ability to execute" and "completeness of vision" in a new report from market research and advisory firm Gartner, Inc., “Public Cloud Infrastructure Managed Service Providers, Worldwide Magic Quadrant 2018.” The report analyzed 20 vendors that offer managed services and professional services related to infrastructure and platform operations for one or more hyperscale integrated Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service (PaaS) providers—specifically, Amazon Web Services, Microsoft Azure and Google Cloud Platform.

To drive business value faster, many companies need to leverage a managed service provider (MSP)



Why would a company want to seek out a managed service provider for public cloud services? Here are five reasons:

  1. Skills: Most companies’ IT function isn’t staffed by lots of cloud experts, and an MSP brings skills and knowledge that most organizations can’t build out on their own. Trying to handle everything in-house can be difficult and risky given finite resources, and it could stifle the speed of adoption. By working with an MSP that brings scale and experience across many companies, you can leave a lot of the routine, repeatable, and time-intensive work to someone else while you concentrate on providing strategic support to the business.

  2. Flexibility: Cloud management is delivered as a service via a fully automated, self-service model. The platform can be delivered in a matter of days or weeks based on consumption. This provides ultimate flexibility in composing the set of management tools that are most appropriate for a company’s particular needs.

  3. Business transformation: Cloud is not just about IT transformation. Among Accenture’s strengths cited in the Gartner report was “emphasis on business transformation using all cloud service models—IaaS, PaaS and Software-as-a-Service (SaaS)—as well as public, private and hybrid cloud delivery models.”

  4. Innovation and agility: Digital-, cloud- and security-related services, which we refer to as “the New,” are increasingly important components of the services Accenture offers to clients. In fact, in fiscal year 2017, the New accounted for 50 percent of our revenues, up from 30 percent just the year before. We provide design, implementation, migration and managed services for security and infrastructure to help organizations take advantage of innovative technologies and improve the efficiency and effectiveness of their existing technology.

  5. Experience: We’ve done this ourselves. Accenture is in the process of transforming itself into a digital-first enterprise. Today, we are 80 percent in the public cloud. Along with ongoing business application migrations, our “cloud-first, cloud-only” strategy requires all new applications to be architected and designed for the cloud, and 95 percent of all new infrastructure is provisioned directly in the cloud. We were able to migrate existing apps, even complex enterprise solutions, much faster than anyone thought possible.

What would your enterprise look like if it was running almost everything in the cloud? Certainly your business would be much more agile, would be running faster and would be more responsive to new business needs. Your IT infrastructure would cost less, yet be more scalable and robust. Your internal customers would be happier, able to provision their IT needs without IT’s help, starting and stopping cloud machines as their needs dictate.

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Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

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