Many roles require close proximity to clients, so the way you behave on the job is critical to success. This is why as part of the interview process you may be required to participate in a Behavioral Interview. In this type of interview, you will be asked to relate what you did in several work (or school) situations that were similar to those you may encounter in a role at our company. Unlike the Skills Interview, this is not about the technical tools you used, it’s about how you managed difficult situations or people, overcame personal work obstacles, challenged inferior ideas and delivered a successful outcome. This is when you demonstrate your exceptional “soft” skills.
Here are some examples of questions you may be asked in a behavioral interview:
Tell me about a time you had to manage a difficult client or situation
Tell me about a situation where members of our team did not agree and how you handled it
So how should you prepare?
As we’ve recommended before, research the company and the role in advance and think about the challenges you might face and what behaviors will be required, such as bringing calm and confident management to an inherited project with issues, firm guidance with a challenging team that is delaying deliverables, etc. If you know someone that is a current or former employee, ask him or her how successful people in this role behave.
Have a list of two to three situations that can illustrate how you handled a difficult interpersonal situation. Think about the components of each situation: what was the conflict? Who was involved? What was your specific role? What was the outcome?
Don’t talk too long. Rehearse telling your “stories.” Focus on keeping them succinct and easy to understand, especially if the situation you’re conveying was complex.
Listen to each question carefully. Don’t hesitate to ask the interviewer for a minute to think about your response.
Keep it positive. Stick to the facts in your examples to avoid making negative comments about past clients or colleagues.
Now that you are ready to share your experience, check out our open roles.