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ACCENTURE LIFE AND ANNUITY SOFTWARE


DIGITAL
AUDITING

Digital Auditing

UNLOCK THE FULL POTENTIAL
OF THE DIGITAL REVOLUTION

What if you could experience your business the way your customers do? Would it be a good experience? See for yourself with Digital Auditing—a revolutionary way to trace online behavior and capture activity to drive customer satisfaction. With Digital Auditing you can see exactly what your customers see and experience when interacting with your website. In just seconds, you can view your customers’ online journeys, speed resolution, and maintain a searchable record for disputes and compliance.

WHY DIGITAL AUDITING?

Dispute resolution


Recordings show exactly what customers saw and agreed to. Call center representatives can also connect to a co-browsing session during the service call, shortening average handling times by one-third or more.




Analytics


Playback and analyze individual customer digital journeys using powerful “Google-like” search and reporting capabilities. Generate reports in seconds and drill down into site usability and functionality instantly.




Defect analysis


Replay scenarios and reproduce issues and defects in order to perform proactive defect analysis to support timely corrective measures.







Employee training


Customer interaction recordings can be used to improve the skills of new or existing customer service representatives.








Accelerate deployment with minimal overhead


With SaaS deployment, within just days business users are empowered to create their own reports on demand and view customer journey sessions in real time, with no IT involvement.





READ MORE

See your business through the eyes of your customers.

Read more about the benefits of Digital Auditing.