Digital Lead – Revenue Industry
Michael has spent three decades helping commercial and government clients find value. Currently he serves as the digital lead for Accenture’s Global Revenue Industry team, in which capacity he leads digital engagements with revenue agencies from around the world. Michael’s work with revenue agencies is focused on transforming the taxpayer experience and enhancing organizational capabilities to drive voluntary tax compliance.
Michael has played key roles in a multitude of projects across government. For one government agency, he led a cross-functional team in creating an integrated digital strategy to modernize the customer’s user experience. He’s led teams focused on redefining an agency’s content strategy as well as teams that reevaluate a future-state vision for an agency. He acted as digital account lead for a large transportation company in the creation of a cross-channel digital experience for crucial business systems and in crafting a strategic enterprise mobility roadmap.
He has similar experience in other industries, including retail, telecommunications, overnight delivery and fast-casual dining. His commercial experience helps him to help revenue agencies, as he is often able to see old problems with new eyes and encourage fearless innovation.
Michael has extensive expertise in creating digital transformation strategies, as well as in service design, web content management, CRM and many forms of marketing. He is an avid tech enthusiast with a keen focus on the convergence of our digital and physical lives.
Michael holds a degree in Business Administration and Finance from Marquette University in Wisconsin.