Managing Director – Consulting, Health Customer Engagement Lead, North America
JP Stephan leads Accenture’s Health Customer Engagement Consulting Practice, serving providers, health insurers, pharmacies, and pharmacy benefit managers. He helps clients transform their customer and digital experiences across the functions of marketing, product, sales, patient access, and service. He is responsible for Accenture’s Consulting resources in this practice and developing industry research, thought leadership, solutions, and alliances.
JP is passionate about dramatically improving the way individuals experience health and healthcare. His experiences include 20+ years of healthcare and customer engagement experience. He helps clients define customer strategies, design differentiated customer experiences, select leading solutions, develop and implement advanced customer capabilities, and run digital and customer services. These experiences have included leading large multi-year customer transformations in healthcare to drive growth, loyalty, and efficient operations.
He has published over 15 thought leadership pieces on the topic of Customer Engagement and Digital Health, frequently presents at industry conferences, and has been quoted in various media publications, such as the Harvard Business Review, Forbes, Modern Healthcare, and Health Leaders.
He resides in the Pittsburgh area with his wife and two boys. He is active with local and national non-profit organizations benefiting health and children’s causes.