Health plans see a new opportunity on the horizon: intelligent operations. Accenture surveyed operations executives at 150 health insurance companies and learned that the pressure is on to support revenue growth, improve the customer experience, and increase quality. Join Accenture's Rob Murphy and Mike Kaveney to explore how the back office is now expected to power the front office.

Amid industry challenges, health insurance companies are investing in intelligent operations—and they expect results. Those pursuing intelligent payer operations anticipate productivity, revenue and quality increases over the next three years. Payers with intelligent operations want to use diverse data to make decisions, satisfy customers and achieve business outcomes.


Robert Murphy

Managing Director, Lead – Health, Payer Back Office

Michael Kaveney

Managing Director, Lead – Health, Payer Claims

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