Hear about Southern California Permanente Medical Group's innovative approach to care access, Clinical Relationship Management (ClinRM), which uses algorithms to understand the clinical situation of a patient to offer a variety of safe and efficient care choices. A decision support engine as the front door for clinical care is part of an omnichannel approach supporting workflows for clinical and clerical staff, and patients. Resulting analytics drove optimal appointment utilization and best matches for patient care.

Booth 1547
HIMSS19, Orange County Convention Center Orlando, Florida


Khang Nguyen, MD

Southern California Permanente Medical Group

Lesley Levine, MD, MBA

Accenture Health

Sarah Sinha

Accenture Strategy

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HIMSS19 Global Conference & Exhibition HIMSS19 Global Conference & Exhibition