AHIP Consumer Experience & Digital Health Forum
Intelligent Payer: How Leaders Can Make Digital Health Gains Last
The global pandemic accelerated the adoption of digital healthcare—but will it persist? Consumers are increasingly interested in virtual services, but a cumbersome digital experience turns them off. This session explores how leaders can build on new consumer digital trends to create a sustainable experiential change across the healthcare continuum.
Managing Director – Health, Engagement Practice Lead
Managing Director – Strategy, Health
Vice President – Customer Experience, Highmark Health
Director – Consulting, Health, Consumer Engagement and Product Insight