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Intelligent Payer: How Leaders Can Make Digital Health Gains Last

The global pandemic accelerated the adoption of digital healthcare—but will it persist? Consumers are increasingly interested in virtual services, but a cumbersome digital experience turns them off. This session explores how leaders can build on new consumer digital trends to create a sustainable experiential change across the healthcare continuum.


Jean-Pierre Stephan

Managing Director – Health, Engagement Practice Lead

Brian Kalis

Managing Director – Accenture Strategy Lead, Health

Stacy Byers

Vice President – Customer Experience, Highmark Health

Loren McCaghy

Director – Consulting, Health, Consumer Engagement and Product Insight

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AHIP Consumer Experience & Digital Health Forum AHIP Consumer Experience & Digital Health Forum