Pivoting from COVID-19 – Navigating the Road to "Normal"

Wednesday, November 10, 2021 | 12:00-1:00pm CT

This past year has brought new opportunities and creative ways to keep patients engaged. Successful pivoting during and from the pandemic calls for specific execution. With customers more sensitive to positive/negative experience, hear how Renown Health pivoted the Sterling Silver engagement in personal, digital and aligned executive engagement. Get tactics for your own pivoting to acquire and retain patients and members before they get lost and defect.

Listen to this webinar to learn about:

  • Recovery: Navigating the road back to normalcy from Covid
  • Budget Reset: Rebalancing expectations and future performance for volume and revenue
  • Growth: Selecting top priority areas for strategic investment
  • Innovation: Re-imaging the successful organization of the future

Webinar speakers

Building a digital front door: The Mayo experience

Are you capturing patient calls for effective scheduling? What happens once a prospect calls, clicks, or emails? Do you have a central access center to ensure patients get scheduling assistance right away? In this session, hear about ways that providers like Mayo Clinic work to capture those prospects and returning patients. We review recent Accenture consumer research and ongoing work that Mayo Clinic is doing to improve the patient experience. Make sure your health system is a well-oiled machine with the right personal call and digital “front doors” to grow the brand, share, and total customer experience.

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