Overview

Digital adoption in healthcare: Reaction or revolution?

The pandemic accelerated us into a new era of digital health—but are the gains made in the past year lasting? Our survey of more than 11,000 people in 14 countries revealed several signs that digital health adoption has stalled. People also aren’t having positive healthcare experiences and they lack trust in ecosystem players.

In this session, we share US research findings around customer experience, technology and trust. Discover what types of technologies, services and care models the healthcare system needs to deliver accessible care, superlative experiences and better outcomes to all people. Most importantly, we discuss ways to harness the power of technology and human ingenuity to humanize healthcare.

Speakers

The cost of healthcare system complexity

Accenture analysis shows that healthcare system literacy among U.S. consumers is low, and the problem is only getting worse. The complexity of the system is driving significant, avoidable medical and administrative costs, including approximately 50 billion dollars in Emergency Department spend annually. Health insurance providers are uniquely positioned to deliver better member experiences and drive affordability by tackling the root causes of healthcare system complexity.

This session dives into analysis of healthcare system literacy and its impacts and identifies opportunities for health insurance providers to enhance member experiences and manage costs by removing unnecessary complexity.

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