Specific services include:
- Customer Contact
- Credit and Collection
- Command Centre
- Customer Analytics
Accenture Utilities BPO works with clients to improve customer satisfaction, optimize delivery costs and improve working capital.
Applying consistent processes and proprietary technology, Accenture Utilities BPO can improve first contact resolution, dramatically lower billing exceptions, increase self-service and reduce customer complaints, culminating in cost reductions of up to 30 percent.
Supported by class-leading recruiting, reporting, training, workforce planning and quality assurance, dramatic impacts to cost, quality and capabilities are rapidly achieved.