Key high performance behaviors

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Our research shows that high performance in BPO can be achieved irrespective of size of organization, industry, geography, BPO function, or tenure of engagement.

The research also shows that BPO performance is strongly influenced by eight key behaviors and management practices. These behaviors create an environment for partnership and innovation between client and supplier, and enable clients to capture maximum business value.

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BPO Key Behaviors: High Performance BPO - Accenture Research 
Read Accenture’s high performance BPO research into the eight characteristics, strategies and trends of BPO leaders.
BPO Key Behaviors, BPO Management, BPO Collaboration, BPO Governance, BPO Optimization
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