Accenture is helping a leading payment service company in South East Asia revitalize its finance platform and customer service in a six-year agreement.
Accenture is streamlining, digitizing and automating business processes and refreshing the IT platform and infrastructure with improved CRM functionality in an aggressive timeframe. After the initial business critical systems integration, Accenture will maintain the company’s CRM system. The work will help the company achieve a new level of operational effectiveness, agility and seamless customer service to transform the business. It also lays the foundation for customer analytics and greater personalization. By focusing on the customer—rather than products—the company can reorient its business to better serve their needs, helping to differentiate and grow its business.