Rethinking travel with intelligent operations
Bringing together people and technology with intelligent operations unlocks agility and resilience—and transforms your business to be future-ready.
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Find your way through today’s travel landscape
Make bold moves with intelligent travel operations
As demand returns post-pandemic, travel companies need functions and processes that can efficiently scale for more guests and passengers with today’s reduced levels of staff and assets.
But with cumbersome manual processes, siloed data and outdated technologies, how can organizations make sure they’re up to the task?
Intelligent operations help travel leaders make better decisions—in real time—while making the entire business more agile, efficient and intelligent.
Equip your people with the tools and insights they need to drive innovation and growth. Automate manual tasks so teams can focus on delivering better experiences for travelers. Make data-driven decisions to respond to trends, even before they happen.
Start reinventing your business now to be ready as demand returns—and stay one step ahead of the competition.
Travel is coming back. To make bold moves —at the right cost, travel players must improve their operations to become future-ready. Find out how.
It’s time to reinvent the way travel does business
Intelligent operations represent a major transformation across the entire travel business. This is not only a reinvention of processes and culture, but a new path to profitability.
Create an insight-rich organization
With intelligent operations, data drives strategies and approaches for complex commercial decisions, and automates operational decision-making.
Increase your revenue
Optimize your fixed asset base by automating deployment analytics, augmenting revenue management, marketing and corporate sales processes.
Improve your operational efficiency
Identify opportunities for continuous improvement, so your assets and people can deliver exceptional experiences without adding cost or effort.
Build a future-ready culture
Support your people with consistent access to strategic insights—and become an efficient, flexible company that is focused on growth.
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Travel intelligent operations solutions
Explore how our intelligent operations solutions help different segments within travel transform the way they do business—with greater insights, and new levels of agility.
The key examples included for each industry in the sections below may also apply to other areas of travel.
Airline
Anticipate demand with intelligent operations so your airline has enough staff at the ready—and is prepared when disruptions occur—while also maximizing revenue capture in a dynamic market as demand recovers post-COVID.
Disruption avoidance, management and recovery
Automating recovery decisions to shift crews, fleets and passengers when disruptions happen can save up to 5% in total operating cost.
Labor planning and optimization
Forecast demand and streamline work for crew, ground handling, mechanics and more—improving labor efficiency 3-5% without increasing disruption risk.
Revenue management intelligence
Capture 3+% more in revenue by giving your analysts insights from historical data to identify areas for intervention and make proactive adjustments.
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Hospitality companies
From booking to checkout, empowering your people with automation, artificial intelligence, and analytics—plus collaborating in new ways—leads to greater agility and the ability to deliver the experiences hotel guests expect in cost-efficient ways.
Finance & accounting
Combining process expertise, technology and talent with intelligent operations can cut finance and accounting costs 25-35% for hospitality companies.
Customer contact
Support a greater volume of calls and personalize customer experiences (which improves Net Promoter Scores) while reducing call center costs 20-30%.
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Cruise
With intelligent operations, you can free up your people—and your budget—to provide more personalized and meaningful interactions for your customers, on land and at sea.
Passenger processing
Automating passenger processing as they board and disembark can reduce costs 70-80% while freeing up crew members to focus on the customer experience.
Direct sales
With intelligent targeted marketing, your cruise line can engage customers directly—rather than through travel agents—and save 5-15% in commissions.
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Rental car
Analytics within intelligent operations can help make sure you have the right cars, at the right locations, to meet customer demand, while ensuring fleets are maintained efficiently—and when it’s time to sell, positioned to return the most value.
Fleet management
Optimize how many cars, what model, and where you need them—reducing total assets required 3-5%—while redesigning maintenance to save 7-10% in costs.
Asset trading
As you refresh your fleet, leverage analytics to find the best location, timing and venue (such as auction or dealer) to raise sales price 1-4%.
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What we think
Go from insights to action. Find out how to elevate every decision—and start on the path to extraordinary value—with intelligent operations.
Accenture encourages travel companies to adapt to the new leisure travel market by embracing 6 key focus areas as post-pandemic travel emerges.
Forward-looking companies know that future business depends on moving to the cloud, based on a thoughtful strategy. Learn from successful cloud scalers.
Travel is coming back. To make bold moves —at the right cost, travel players must improve their operations to become future-ready. Find out how.
Accenture’s Jonathan Sullivan looks at how other sectors have used technology during the pandemic and how travel can learn from them.
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Case studies
How automation, AI & lean organization structure increased productivity by 45%—enabling hotel agents to spend more time creating customer experiences.
Learn how a large North American retailer transformed promotional campaigns with predictive analytics and SynOps.
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Our leaders
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