CAPABILITY
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Intelligent Patient Services
Helping Life Sciences companies deliver patient services that help improve health outcomes
Accenture’s Intelligent Patient Services help life sciences companies develop evidence-based patient services from pre-diagnosis through ongoing treatment so they can deliver better patient and economic outcomes.
Check it out!
A new mobile application with Shire is helping deliver a better patient experience and remove barriers to treatment.
A new digital ecosystem and platform with ROCHE to improve how diabetes care is managed and delivered.
The Accenture Intelligent Patient Platform is the most advanced patient platform helping many of the largest life sciences companies in the world deliver comprehensive, life-altering patient services.
Greater Insight
And Collaboration
Than Ever Before
We use unique population health analytics and a collaborative technology platform to help companies redefine how they incorporate the patient into the development, launch and support of their products and digital health solutions.
We bring our expertise in Strategy, Consulting, Digital, Technology and Operations to help life sciences companies build comprehensive, outcome-oriented patient services in these areas:
Innovate New Health Businesses
Conceptualize, build and operate new service-based business models which deliver differentiated healthcare outcomes and new sources of commercial growth
Participant-Driven Clinical Trial Services
Drive realization of digitally-enabled clinical trials to improve the experience, effectiveness and efficiency for both participants and investigators
Patient Engagement Services
Enable and optimize individual support as patients move through their healthcare journey from disease awareness through diagnosis, treatment initiation and adherence management
Connected Patient Care Services
Provide solutions and services which connect manufacturers with the healthcare ecosystem to support clinical treatment for patients
Participant-Driven Clinical Trial Services
Drive realization of digitally-enabled clinical trials to improve the experience, effectiveness and efficiency for both participants and investigators
Patient Engagement Services
Enable and optimize individual support as patients move through their healthcare journey from disease awareness through diagnosis, treatment initiation and adherence management
Connected Patient Care Services
Provide solutions and services which connect manufacturers with the healthcare ecosystem to support clinical treatment for patients
Patient Insight Services
Aggregate, analyze and apply real-world patient data to facilitate improved decision-making across clinical, medical and commercial
We have worked with more than 25 life sciences companies to create, build and/or operate patient services programs. Our comprehensive approach is unique:
Think
Accenture Strategy/Consulting
Deep domain expertise to engage with senior leaders to shape differentiated strategies and the associated business case for change
Imagine
Accenture Interactive
Innovative creative and service design to re-imagine the patient experience and outcomes associated with the new business services
Inform
Accenture Analytics
Immersive market research and real-world analytics to guide the direction of new service models
Digitize
Accenture Technology
Enablement of new services through digital patient technology platforms and enterprise healthcare system integration
Execute
Accenture Operations
Delivery of new analytics and operational capabilities ‘as a service’
We Asked
The Market Answered
We have been surveying patients, life sciences companies and healthcare professionals on their experiences with and expectations of patient services since 2013. Here is what they told us:
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The Communication Gap in Patient Services
Our survey of 362 healthcare professionals found they value patient services but don't have strong awareness of them and aren't frequently recommending them to patients.LEARN MORE -
Pharma's Growing Opportunity In Patient Services
Key findings from a survey of 200+ patient services executives in the pharmaceutical industry.Learn more -
Patient Services—Pharma's Best Kept Secret
Key findings and insights from a survey of 10,000 patients around the world examining their unmet service needs in seven different therapeutic areas across the entire patient journey.Learn more -
Why Pharma Companies Can't Ignore Patient Services
Accenture surveyed 2,000 US patients and found they value and expect patient services from pharma companies but are not always receiving them.
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Kids with a rare disease get a helping hand
Accenture's Patient Services Platform helped orchestrate the ongoing treatment that patients need to live long and fulfilling lives.LEARN MORE -
Enhanced patient experience with mobile technology
The application is helping deliver a better patient experience and remove barriers to treatment through mobile technology.Learn more -
Global Pharma Company: Rethinking Patient Services
New patient services strategy and portfolio-level operating model drives greater patient impact and differentiation of services for key brands.Learn more
Who
We Are
Tony Romito
Managing Director,
North America
Intelligent Patient Services Lead
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Eva Wiedenhöft
Managing Director,
European Intelligent Patient
Services Lead
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