As adoption of rooftop solar and other distributed generation technologies increases, consumers’ knowledge and interest in home energy management solutions are on the rise. Energy providers have the opportunity to forge new paths to value by expanding their portfolio of products and services.
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New energy consumers are:
Willing to invest to become power self-sufficient
Interested in the installation of an electric vehicle home-based charging station from their energy provider
Increasingly interested in installation and/or maintenance services for home energy devices
Accenture Energy Consumer Services
Energy providers are, after specialized companies, the most preferred providers for monitoring and control products and services.
Accenture proprietary research (% of end-consumer respondents)
Accenture undertook the multiyear New Energy Consumer research program to help gas, electricity and water utilities understand emerging consumer needs and preferences, to identify new challenges and opportunities and to bring focus to the critical competencies required to succeed in the evolving energy marketplace.
Collecting consumer insights from interviews with more than 60,000 end consumers around the world, the initiative has explored a range of topics.