CAPABILITY


POST-SALES INSIGHT AND ENGAGEMENT

AFTERSALES X.0

In a digitally connected world, the product value chain does not end with manufacturing. Customers have moved “beyond the product” and expect their purchases to deliver predictable outcomes and compelling, personalized experiences long after the original sale. For manufacturers, the shift to services opens new opportunities for revenue, operational efficiency and long-term customer engagement.

We provide complete aftermarket service transformations, helping clients transform into “as a service” businesses, shifting from the business of repair to the business of availability.

WHAT WE DO

INCREASE
SERVICE
REVENUE


Seize opportunities for monetization and smart pricing throughout the product value chain to drive sales, service renewals and customer loyalty



REDUCE
OPERATING
COSTS


Streamline operations and warranty management to cut spending on associated costs while improving labor efficiency and supplier recovery



OPTIMIZE
CAPITAL


Combine predictive maintenance with smart forecasting and inventory planning to optimize total cost of ownership and improve overall equipment effectiveness



HOW WE DO IT

Service Strategy
SERVICE
STRATEGY


Define the models,
technologies, offerings and
metrics needed to meet
the demands of the
outcome-driven economy

SPARE PARTS PLANNING AND OPERATIONS
SPARE PARTS
PLANNING


Meet promised service levels
affordably by optimizing the
deployment and availability
of spare parts

Service contract and warranty management
SERVICE CONTRACT
AND WARRANTY
MANAGEMENT

Optimize the operational
and financial performance
of aftermarket service contracts

Product maintenance and repair
PRODUCT
MAINTENANCE
AND REPAIR

Anticipate maintenance
events and implement
processes and tools to
support centralized and
field maintenance

THE IMPACT

5%

increase in sales
and customer loyalty

10-15%

gains in labor
efficiency

25%

reduction in
warranty costs

10%

decrease in total
cost of ownership



INDUSTRIES SERVED

  • AEROSPACE & DEFENSE

  • COMMUNICATIONS

  • CONSUMER TECHNOLOGY

  • ENTERPRISE TECHNOLOGY
  • MEDIA & ENTERTAINMENT

  • MEDICAL TECHNOLOGY

  • SEMICONDUCTOR

  • SOFTWARE & PLATFORMS

EXPLORE OUR CORE THEMES

COMMUNICATIONS, MEDIA & TECHNOLOGY INDUSTRY X.0


Transform business through smart, connected and living technologies.


GO BACK

ENGINEERING X.0



Develop processes that allow for unprecedented agility.


LEARN MORE

PRODUCTION &
OPERATIONS X.0


Help clients innovate, engineer, manufacture and operate in an increasingly connected world.

LEARN MORE

JOIN US

Help the world’s best communications companies rotate to the new and become unstoppable through digital transformation.




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