Payers and providers need to understand what encourages people to join—and what keeps them loyal.Background
Coordinated care networks offer integrated, managed care that’s convenient to access. They also help deliver high quality care more cost effectively.Key Findings
People like coordinated care networks as a concept, especially when they have some experience of them. Healthcare consumers want to feel in control of the care they receive.Analysis
The success of coordinated care networks is not guaranteed unless they can achieve sustainable membership growth.Recommendation
The future success of coordinated care networks depends on three critical components: choice, transparency and personalization.