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Your digital citizens are ready, willing and waiting—Infographic

Accenture’s Digital Pulse survey reveals that improving Digital Government will earn citizen engagement and trust.

Overview

The Accenture Public Services Pulse Survey reveals that citizens today are more engaged digitally than many in government assume.

The good news for government is the ability to bridge the gap between citizen expectations and reality by focusing on the basics. The challenge? Government has some work to do to meet citizen demand.

Top 3 Citizen Demands:

  1. The ability to get their questions answered completely

  2. Assurance of privacy and security

  3. The ability to see status of a request or activity

The lowest ranked demand: Integration with social media

VIEW THE INFOGRAPHIC [PDF, 1 MB]