Building on a trusted platform in Communications and Media

Building on a trusted platform

As lockdowns have been imposed across the globe in response to the COVID-19 pandemic, consumers have turned in huge numbers to digital channels for entertainment, information, education, and to stay in touch with family and friends. In combination with the rapid move for many to working from home, it's led to a whole new emphasis on the importance of the offerings that media companies and communications service providers (CSPs) deliver.

As the world enters a new phase, we wanted to find out how consumers assessed providers during the pandemic, and what they might look for in the future. To do that, we surveyed more than 4400 consumers located in 12 countries across 5 continents.

Explore how, in their response to the early days of the pandemic, CSPs and media companies have built trust by playing an integral role in consumers’ wellbeing, their ability to keep in touch with family and friends and stay productive in their work.

Spotlight on Communications and Media industries

Explore Accenture’s Communications and Media industry practices.


Discover how we're helping CSPs reinvent by updating tech and operating models, adopting new growth models and driving hyper-personalization.


We help media and entertainment businesses outmaneuver uncertainty. With end-to-end transformation expertise, our clients emerge stronger and grow.

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Case studies

Helping customers self-serve and personalize their in-home connectivity provides a new path to growth.

Learn how O2 and Accenture worked together to deliver Smart metering across 20 million UK homes.

Manzoni partners with Accenture to reinforce its leadership position in advertising.

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Communications and Media news

Learn more about Accenture Communications & Media in the news.

Communications Service Providers hold the key to unlock the Future Home ecosystem, according to new book from Accenture

“The Future Home in the 5G Era” provides a roadmap for companies eager to make connected living a reality at a time when we need it most.

Eight in 10 businesses believe 5G's impact will be significant – but concerns about security persist, Accenture study finds

Businesses believe that 5G will be the most revolutionary network evolution yet but have security concerns, according to Accenture’s global study.

Accenture enables network operators to implement 5G & fiber strategies with launch of cloud-based Network Decision Platform

Platform helps mobile, cable and wireline operators with deployment and investment strategies for next-generation communications technologies

Accenture positioned as leader in Gartner's Magic Quadrant for IT Services for Communications Service Providers, Worldwide for eighth consecutive year

Accenture is positioned highest for ability to execute and furthest to the right for completeness of vision.

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