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Cloud Fuels Real-Time Operations for Towergate

One of Europe’s largest independently owned insurance brokers, Towergate offers an impressive range of over 200 specialist insurance products to SMEs, corporate clients and direct customers. In the last 20 years they’ve grown rapidly.

But it hasn’t always been smooth sailing.

The challenge

Historically, Towergate focused on acquisitive growth, but as more companies joined, their IT mushroomed to hundreds of different systems, applications and processes. Fragmented, outdated and unstable, this environment was expensive, and made collaboration difficult.

The background

Growing up with growing complexity

With 300 acquisitions in 20 years, buying businesses brought Towergate huge knowledge, expertise and the ability to help customers with niche and specialist insurance. However, without strategic IT integration, collaboration became difficult. Customer experience wasn’t optimal and a lot of experience and information became tangled up in legacy systems and processes.


Time to change

“We wanted to go all in and leapfrog what others in the industry were doing.” – Adrian Brown, Towergate COO

The journey

Working closely with its alliance partner, Microsoft, and leveraging its joint venture with Avanade, Accenture zeroed in on four key areas of Towergate’s infrastructure. Together they embarked on one of the most comprehensive IT reboots and ambitious cloud migration efforts the financial services industry had ever seen. With the right tools and the right team this transformation took just 12 months.

  • Datacenter and hosting
  • Network and telephony
  • End-user computing
  • Service support

The impact

What was the outcome of this impressive project? Completed in less time than anticipated, it resulted in integration on a massive scale and early benefits.

  • 4500
    Employees connected
  • 300
    Businesses united
  • 12
    Month project
  • 30%
    Annual savings


With infrastructure neatly integrated, Towergate is streamlined. Information moves seamlessly throughout the business, and everyone is connected.

Azure CloudMicrosoft SaaS Office 365 Windows 10 Skype for Business Azure Active Directory Azure PaaS
“By transforming to the cloud, we now have service on demand.” – Gordon Walters, Towergate CIO

The team

Accenture assembled a team with extensive experience in systems integration and cloud deployment to work with Towergate, to evolve to a new vision for IT.

The future

Smarter, faster and more reliable. Ready for the future.

With service on demand Towergate are already planning future acquisitions and can see a clear path to more ambitious growth of the business. Accenture are also still a partner, managing service support for the entire IT infrastructure environment, so Towergate can focus not only on delivering the insurance products and services its customers demand and deserve, but also becoming industry force it knows it will be.


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