Together, we embedded intelligence and flexibility into the company’s aftermarket operations by using proprietary assets like Accenture’s analytics-driven ‘warranty as a service’ platform. The solution accelerated the claim lifecycle from claim insertion through to invoice generation and ensured the team could meet high customer service standards while scaling up operations in tandem with the wider business.
The team built out the company’s spare parts demand forecasting and planning capabilities by using our SynOps platform to bring together the optimal combination of human + machine talent, driven by data and insights to deliver sustainable business outcomes.
Machine learning and statistical modeling enabled the team to predict demand and maintain order fill rates at 98%, with the ability to forecast when, where, and by whom spare handset parts will be needed.
