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Service & Interaction Designer - Fjord

Job Location: Istanbul

Regional Description: Turkey

Job Number: 00586165


- Job description

At Fjord, Service & Interaction Design are at the heart of our design process. Our Service & Interaction Designers are a diverse team of strategic, empathetic thinkers and deep interaction specialists who envision and craft experiences from service design to digital product creation.


The Service & Interaction Designer contributes to interaction design and service design activities on projects, including client workshops, creative brainstorms sessions, interaction design, and service design definition. This is your opportunity to be part of a team that is creating positive impact for our clients and the world by creating products and services that people love.


As a team, we:

·         Create products that demonstrate outstanding service and interaction design for our clients and their customers.

·         Develop the discipline and practice in our studio.

·         Lead, lean in, be creative, and have fun.


As a Service & Interaction Designer, you:

·         Uncover user needs through research, develop deep insights, generate concepts, and craft how people will interact with the products and services we design.

·         Participate in and occasionally lead Service & Interaction Design activities, including client workshops, user interviews, and creative brainstorms.

·         Explain and discuss design decisions eloquently and give design feedback.

·         Manage some Service & Interaction Design activities at the project level.

·         Own some Service & Interaction Design deliverables.

·         Frame and tell the story of design solutions. Contribute to the communication of research findings, conceptual ideas, detailed design, and design rationale both verbally and visually.

·         Be a Fjord ambassador, attending and helping to plan studio and community events, workshops, and conferences.


Working together, we will:

·         Have specific opportunities to use our craft to make a difference in people’s lives.

·         Engage in ongoing activities that enable us to learn, practice, and evolve our discipline.

·         Collaborate on products and services that change the way our clients do business.

Preferred Knowledge, skills and attributes


· Takes ownership and responsibility for their work.

· Responds professionally to feedback and is able to admit mistakes quickly.

· A self-starter who identifies opportunities and potential problems – addressing them effectively and efficiently.

· Professional, flexible, and able to succeed in a rapidly changing environment.

· Strong organizational, time management skills.

· Able to communicate in a clear, consistent, and transparent manner.

· Passionate and enthusiastic about excellence and attention to detail.

· Seeks out opportunities for self-development and continuing education.

· Develops and maintains open honest and trusting relationships.

· Goes above and beyond prescribed duties as and when required.

· Fluent in English.

· A willingness to travel overseas


We are a family of Fjordians. Our living culture and borderless playground provide us with space to thrive, following simple core values that inform everything we do. Be adventurous. Bring a vision. Make an impact. Rely on empathy. Nurture collaboration. Stay transparent. Be bold and generous in all you do.


Thanks to a unique partnership with Accenture, we’re able to do work that changes the world, and we’re always looking for kindred spirits.


We believe there is nothing more important than creating products and services that will positively impact the world in which we live. Creative, rigorous and effective Service & Interaction Design ensures that impact is realized. Join a team that is curious, creative, driven by empathy, and relentless in our pursuit of meaningful and impactful design.


Please apply with your English CV and portfolio!


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