In The Forrester Wave™: Salesforce Implementation Partners, Q2 2019, Accenture achieved the top score possible in 20 out of 21 criteria evaluated in the Wave. Forrester notes, “Accenture is extremely skilled in complex Salesforce deployments where fundamental business change is the key goal.”
This research includes an analysis of the 12 most significant services providers for Salesforce implementations. Scope focuses on worldwide Salesforce implementations and includes both consulting and management services. In the report, Forrester notes “Accenture has the largest, broadest, and most global Salesforce practice.”
While we believe we are clearly differentiated across both Current Offering and Strategy, Accenture received the highest score possible in the Multicloud deployments and AI and Automation criteria with Forrester noting in the report, “this provider has unparalleled breadth and depth of capabilities spanning technology, design, consulting, and long-term operations…and Accenture also invests significantly in—and promotes—next-generation solutions using technologies such as AI and automation.”
The reports also states, “This vendor has a large pool of resources and a substantial base of experience across all major Salesforce clouds—including Sales Cloud, Service Cloud, Marketing Cloud, Commerce Cloud, Platform and MuleSoft. The firm also has significant experience in Salesforce industry clouds (and industry solutions for Salesforce in general).”
View the news release: The Forrester Wave™: Salesforce Implementation Partners, Q2 2019.