The insurance industry is being buffeted by an unprecedented combination of destabilizing and disruptive forces. Until now, change has been largely directed at meeting regulatory demands. Today, however, digital-savvy consumers are forcing insurers to respond to their diverse needs with relevant, personalized and flexible products, services and advice.
Building a business to meet those requirements in a challenging market calls for new approaches to delivering change—and these approaches must bring innovation to the fore as a key driver of success.
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