Don Kwa

Service Delivery Team  Lead


"A strong focus on people sets Accenture apart from other companies. Working here opens up many pathways for growth in one's capabilities and career."

What I do

Being a service delivery team lead enables me to live out my passion for driving excellence in supporting and collaborating with clients to achieve desired business outcomes. It requires me to know their business and industry thoroughly so that I can make sure we deliver solutions effectively and efficiently.

However, that’s just one side of the coin. On the other side, I manage our team supporting the client. I drive strategies in coaching, training and development to ensure each team member keeps their skills sharp and stays motivated to perform their work at a high level.

Learn more about Operations Careers.

A day in my life

My work is all about driving ways to bring the best level of service to our clients. To accomplish this, I often meet with the client for alignment sessions and discussions on project updates and process changes. Afterward, I communicate these to our team, getting everyone on the same page and making sure they’re prepared to handle new tasks or requirements.

I also create capability development plans for the team to ensure continuous learning and upgrading of skills. Currently, we leverage our know-how to support a global company with an advanced solution for data quality management.

My workday finds me at the client site. I work there with my colleagues who are highly skilled and talented at what they do. They’re very approachable, willing and quick to share expert advice when necessary. Sometimes, I like to gain insight from talking to them and accessing their expertise to view my work from a different angle.

Through my colleagues and the teams that I handle, I appreciate the diversity that is around me. We form teams composed of members coming from different backgrounds and nationalities. Each one has a unique personality and working style, which makes for fascinating and always exciting group dynamics!

When I get off from work, I love to spend quality time with my sixteen-month-old daughter. Since she was born, seeing her grow little by little and step by step has become my favorite pastime. I also enjoy watching excellent horror movies.

"A strong focus on people sets Accenture apart from other companies. Working here opens up many pathways for growth in one's capabilities and career."

My advice

Be prepared for challenges that may appear at any time. Strive to resolve and overcome curveballs that you encounter by keeping your eyes on the goal. This will enable you to keep moving forward each time.

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