Job Description

  • Produce and deliver tracking and reporting for key KPI/SLA’s in the business.

  • Responsible for designing key dashboards and scorecards for Senior Leadership and Business Unit (Team Leaders, Training Team, Quality Analysts/Analysts, etc.).

  • Perform ad-hoc data analysis to support the business initiatives.

  • Create and maintain efficient and secure systems for recording data and producing relevant documentation.

  • Maintaining the daily relationship with the business intelligence supplier.

  • Seek opportunities to drive innovation and process improvement within the reporting spectrum.

  • Adoption and communication of global scheduling guidelines to appropriate stakeholders.

  • Creation and optimization of schedule shells, allocating productive time based on interval level staffing needs, following region specific labor laws.

  • Appropriate distribution of programmed shrinkage (activity codes) to guarantee the accuracy of projections related to productive staffing commitment.

  • Develop and maintain a scheduling matrix for each specific site and region; adequately updating information related to labor laws, shift types, and other considerations required to appropriately perform scheduling tasks.

  • Recognize and communicate challenges and areas of improvement during, and after scheduling cycles; providing solutions to meet staffing expectations at interval level.

  • Provide visibility and reporting capabilities of main KPIs related to scheduling functions such as projected interval compliance, and bidding completion.

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Qualifications

  • Bachelor's Degree in business management, marketing or related field.

  • Work with large amounts of data: facts, figures, and number crunching. You will need to see through the data and learn/understand the metrics and what they mean for the client campaigns

  • Excel, Presentation and visualization using PPT, Excel graphs.

  • Present findings, or translate the data into an understandable document. You will need to write and speak clearly, easily communicating complex ideas.

  • Detailed documentation and organization is a must. Should be able to quality-check reports independently

  • Thai and English are compulsory. 

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

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