Job Description

  • Serving as liaison between The Client and Vendor development and operational team.
  • Proactively update and flag to The Client emerging issues and offer actions to mitigate but also proactively share best practices to drive the global program forward.
  • Optimize program operations with a focus on process management, key strategic initiatives per quarter and; ensure basics are always in place and operations manager proactively bring ideas and tangible actions to improve the business and performance.
  • Walk the walk – Ensure agreed deliverables are met on time and in right quality.
  • Regular coaching and development of the team lead group is indispensable to provide consistent messaging, coaching, performance management and prioritization of tasks of all teams. It is expected from the operations manager to ensure the performance corridor of different markets is very narrow and performance is as consistent as possible across markets within the same program.
  • Ascertain that the quality assurance team ensures processes are in accordance with The Client’s expectations as well as contractually agreed number of quality audits are met.
  • Proactively share existing bottlenecks and challenges with quantified impact on operations to allow appropriate prioritization.
  • Able to clearly outline current performance drivers for their program(s) and actions to improve.
  • Liaise with The Client’s Program Manager to ensure Vendor's Personnel meets The Client’s recommended requirements.
  • Managing the scheduling and chairing of all account review meetings and work with The Client’s applicable manager(s) and/or dedicated operations lead(s) to review daily, weekly, and monthly operations and performance.
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Qualifications

  • Minimum of 7 years of diverse experience in scalable operations and sales environments ideally with experience in managing internal and external (3rd party Vendor partners) stakeholders to drive results.
  • Strong collaboration skills across function and regions, ability to adapt to a fast-paced, international work environment with a passion for making an impact and share best practices;
  • Exceptional communication and presentation skills; able to articulate the story and drivers behind positive or negative performance trends tied to tangible actions
  • Strong critical and analytical thinking with an entrepreneurial and proactive mind-set;
  • Ability to effectively prioritize tasks and manage time, even under high- pressure situations;
  • BA/BS or MA/MS degree & equivalent experience;
  • Fluency and excellent communication skills in English.
  • Level of proficiency in the local language is “Native” and B2 in English, following the Common European Framework (CEF).

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

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