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Workplace Service Delivery Specialist
Bangkok
Job No. r00226677
Full-time
Job Description
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth, and enhance citizen services - creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 742,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise, and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com.
OVERALL PURPOSE OF JOB
The Workplace Operations Lead oversees and manages all aspects of facility operations, office services, and/or executive support services across area of responsibility in a manner consistent with the Company’s financial and operational objectives, while assuring quality and efficient service.
Responsibilities/Authorities
Responsible and lead for the overall upkeep of site area of responsibility.
Provide leadership and direction to contractor regarding to the alignment of housekeeping, guards and AV/Office Facility Maintenance and overall facility operations and scope/quality of services as agreed in the contract
Ensure well performance KPI’s contractor in line with Accenture Policy and standard
Responsible in the OPEX budget preparation, forecasting, saving, tracking and analysis of monthly expenses.
Required to perform BCP roles as reflected in the BCP manual
Monitors and signs time reports of contractors (guards, cleaners, etc.).
Manage and compromise positive relationships with all internal/stakeholders/ and external customers/vendors and independently resolve escalated issues.
Coordination and supervision of project movements, this includes computer, boxes, etc.
Provide clearance on resigned staff / personnel.
Issuances of gate pass for all assets of the office that need to be taken out of the office.
Monitor and ensure contractor to well coordinate with building administrator/management for various facility matters.
Supervise the annual inventory of fixed assets.
Monitor monthly reports pertinent to facilities security (Building admin and vendors).
Update contact information such as building admin security, Accenture striker, City Service personnel leads, emergency numbers, fire department and project managers,
Checks the forms on a weekly basis.
Issuance of office supplies to projects.
Assist during emergency calls.
Assist Coordinates with Procurement for deliveries (supplies and equipment).
Overall responsible for his site’s labelling and handling of information assets per ISO27001.
Reviews and updates asset inventory and valuations under his custodianship
Adheres to PDC policies on security with regards to usage of Accenture assets such as IT equipment, information assets etc.
Required to review and act on Non IT security incidents affecting his area of responsibility
Maintains Confidentiality of sensitive documents
Lead and prepare the project team for any scheduled for client’s audit such as work environment audit / security audit to ensure the client’s requirement compliant
Ensure closure of all audit findings (ISMS Internal Audit, Client Audit, Certification Audit/Continual Assessment)
And other tasks as may be assigned such as office expansion/ISO certificate project and etc.
Be the main POC to handle any emergencies of the site 24*7
Qualifications
Minimum 3-4 years of facility management, business administrative or related field.
Good command in English
Excellent administrative, organizational, and problem-solving skills with strong attention to detail, and the ability to problem solve in a collaborative, inclusive team environment
Operations Management
People Management/Resource Management
Performance Management
You will also have opportunities to hone your functional skills and expertise in an area of specialization. We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.
Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.
