"Create and Optimize" project resource plans by: understanding new demand via new business or client meetings; providing perspective on resource availability/challenges; analyzing and identifying cost to serve improvement opportunities based upon current/proposed resource mix (workforce, pyramid, location, contractor etc.) and working with Resource Pools to address sourcing challenges and improvement opportunities.
Responsible for analyzing open role requirements, identifying resourcing risks, coordinating with the resource pool/ fulfillment channels.
Responsible for all client demand – helping to manage open roles, coordinating amongst various resource pools, prioritizing roles, and escalating issues. Their scope includes all roles regardless of channel (e.g. including off-shore DCs, contractors, client specific hires, expat staffing etc.)
Work with Resource Pool Specialists, Recruitment, Talent Fulfillment Specialists, Procurement, SWF, Delivery Center, GCP Leads etc. to provide a fully coordinated sourcing plan
Balance the "transactional" and the "strategic" elements of client level supply/demand management
Responsible for effective service delivery of all client supply and demand related processes
Review metrics and reporting related to the resource pipeline, client response time, average age of demand, overdue demand etc. Seek to eliminate barriers to effective staffing.
Analyze resourcing risks, concerns and mitigation options and discuss analysis with delivery leadership and confirm approach
Provide/Contribute to the analysis/summary of open/overdue demand from a "supervised" perspective to CSGs/OU/OG leadership, highlighting any areas of risk or concern
Resource Pool Supply Demand
Forecasting Resource Pool Supply/Demand and Detailing Fulfillment Plans
Anticipate and address skills shortages, excess capacity and supply/demand imbalances before there is a negative impact to business
Understand the talent supply landscape of the resource pool and underlying implications for the workforce and pyramid mix
Understand short term and long term business expansion plans and build them into the supply plans for the resource pools – this includes outputs of Capacity Planning, Talent Planning, and/or Skills Planning.
Collaborate with the forecasting lead and fulfilment channels to provide talent supply solutions meeting current and future demand
Create a Resource Pool supply/demand plan / fulfillment plan to meet business needs in collaboration with Forecasters, Fulfillment Channel contacts, Talent Fulfillment Specialists and TSC Leadership
Use the Resource Pool Supply/Demand Workbench to support the above activities, and ensure that it represents latest thing re: the near term supply/demand outlook.
Work closely with the Resource Pool's Business Leader(s) in the creation of the forecasts/plans and to gain final approval
Manage Resource Pool & Related Scheduling Functions
Have overall accountability for demand fulfillment for all the roles assigned to their resource pool
Increase skills specialization of our people through repeat assignments and targeted training to meet demands of our business
Own all metrics related to people productivity and utilization including current and forecast chargeability
Supervise Talent Fulfillment Specialists for their resource pools - providing guidance and direction to schedulers on day to day demand management and the sourcing channel to be used
Serve as escalation point for staffing issues
Ensure accuracy of data captured in scheduling tools
Manage recruitment and performance management of team members. Responsible for the career development of team members (training, supervision, evaluation) In addition to the above mentioned responsibilities – Talent Supply Demand Practitioners aligned to the CoE will work to define standard processes, best practices, tools, training, and technology requirements to better enable the activities outlined
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