Salesforce Technical Architect
Job Description
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centres. Our 506,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.
Client selected Accenture to implement an integrated marketing platform to centralize and govern marketing communication across 15 markets in APAC&EMEA. We're helping our FS Client to enhance bank’s marketing capabilities with always-on, multi-step, multi-touch point journeys and hyper-personalized communication.
We are currently looking for a Technical Architect that has deep telco experience, with good functional and technical knowledge in Salesforce and CloudSense platform. This includes developing a thorough understanding of the Client’s requirements then applying industry best practices and detailed knowledge of the solution to design an optimal solution that supports the business process and meets/exceeds functional requirements. This position builds a trusting relationship with major project stakeholders and leads them to the adoption of the best solution. Specifically, this role guides teams that will successfully deliver the project.
Role & Responsibilities:
- This role will define the overarching thought leadership and Technical Architectures, that enable and release the maximum business value of Salesforce technology for our clients
- Responsible for ensuring solutions align with the Roadmap and Blueprints for each impacted domain
- Work with clients to shape technical architecture and define and scope projects to address specific needs
- To design an application which is scalable, flexible, easy to maintain, easy to expand
-Technical Governance | 70% focus on internal team - 30% with client architects and integrated systems
-Design the technical framework
-Provide the high-level technical design
-Involve in the CI/CD and Setup the coding practices
-Owns the Developer Handbook (with help from DevOps)
-Owns the integration design (with help from Integration Architect)
-Build Technical Governance: ensure the team follow the design best practices -Guide and provide to the team on blockers / issues and Make technical decisions
-Supporting task assignment | status reporting (working with Scrum Master / Build Lead)
-Test Technical Governance: ensure the team follow the design best practices -Guide and provide to the team on blockers /issues
-Make technical decisions and Supporting task assignment | status reporting (working with Scrum Master / Build Lead)
-String coding skill is required
Qualifications
Key Requirements:
- Minimum of 5-7 years of progressive experience in Salesforce delivery management, business analysis, and technology implementation in full life-cycle enterprise CRM engagements
- At least 3 years’ experience in a consulting environment
- CRM System and Solution Architecture design (functional & technical),
- Design Thinking with emphasis on Customer Journey Mapping and Service Blueprints
- Application and Integration patterns
- Relevant certifications, ideally in Salesforce, CloudSense or Architect certified
- Ability to engage with senior clients in a business centric, business outcome-oriented dialogue
- Ability to articulate the relevant platform value proposition
- Customer oriented and great at building client relationships
- Desire to work in a dynamic work environment and be creative within a team
- Proven ability to build, manage and foster a team-oriented environment
- Proven ability to work creatively and analytically in a problem-solving environment
- Desire to work in an information systems environment
- Excellent communication (written and oral), presentation skills, interpersonal skills, and management skills
You will also have opportunities to hone your functional skills and expertise in an area of specialization. We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.
Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.
