Help improve the quality and safety of online content by analyzing and reviewing user profiles, videos, and text-based content and/or investigating, escalating, and/or resolving issues that are reported by users or flagged by the system. The analyst will also be responsible to fulfill the base metrics for efficiency and effectiveness (Quality, Consistency) that is used to train machine learning models.
Become and remain knowledgeable about the Client's products and policies
Make well-balanced decisions and personally driven to be an effective advocate for the platform's community
Strong interpersonal skills, verbal and written communication skills, and most importantly empathy.
Review content within agreed turnaround times and standards of quality.
Identify inefficiencies and improvement opportunities in workflows and suggest solutions or recommendations
Recognize trends and patterns, and escalate issues that may affect the delivery of work in a timely manner.