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Trust and Safety Associate ( Thailand - All language )

Bangkok Job No. r00081886 Temporary

Job Description

Job Description

Help improve the quality and safety of online content by analyzing and reviewing user profiles, videos, and text-based content and/or investigating, escalating, and/or resolving issues that are reported by users or flagged by the system. The analyst will also be responsible to fulfill the base metrics for efficiency and effectiveness (Quality, Consistency) that is used to train machine learning models.

  • Become and remain knowledgeable about the Client's products and policies

  • Make well-balanced decisions and personally driven to be an effective advocate for the platform's community

  • Strong interpersonal skills, verbal and written communication skills, and most importantly empathy.

  • Review content within agreed turnaround times and standards of quality.

  • Identify inefficiencies and improvement opportunities in workflows and suggest solutions or recommendations

  • Recognize trends and patterns, and escalate issues that may affect the delivery of work in a timely manner.


Job Qualification

  • Preferred Bachelor’s Degree any field
  • Strong interpersonal skills, verbal and written communication skills and most importantly empathy
  • Familiar and/or proficient in using social media applications
  • Passionate about the Internet and has high level of proficiency in utilizing search engines
  • Has good attention to detail and able to work analytically within a problem-solving environment
  • High affinity and cultural awareness of political/social situations regarding the relevant market/region that will be supported by the Analyst, which is critical for decisions
  • Should clear English language proficiency test
  • Able to adapt to continuous change
  • Flexible in cyclical work schedule

Work Conditions:

  • Dynamic and fast-paced working environment 
  • Shifting schedule including work hours at night
  • Overtime may be required
  • We work on Public Holidays
  • Wellness support and one on one sessions with wellness coaches

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